Identify the Right Goals
Stakeholders have varying points of interest and engagement in the patient journey. It’s important to understand the end goal before starting your analytics project. Lou Brooks, vice president of commercial analytics, discusses steps for identifying those goals.
Podcast transcript: Identify the Right Goals
Additional episodes
Video Podcasts Introduction
What is a patient journey analysis?
A carefully thought out and executed patient journey analysis can provide valuable insights.
Episode 2
Learn how to engage the right multidisciplinary team members for a successful analytics project.
Episode 3
A set plan is essential for your analytics project. Learn the three must-have plan elements.
Episode 4
Develop a Patient Journey that Works for You
Patient journey maps can become complex quickly. Learn techniques for reducing the clutter.
Episode 5
Incorporate the Voice of the Customer
Learn more about the data that goes into understanding the voice of the customer.
Episode 6
Embed Patient Perspectives in Your Organization's Goals
Failure to include the patient perspective in your objectives can make goal achievement difficult.
Episode 7
Implement Attainable Objectives
Prioritizing your objectives is a critical step in your patient journey analysis.
Episode 8
Monitor and Modify Your Strategy as Needed
The performance of a patient journey analysis strategy depends on how well it is monitored.