Develop the Right Journey Map
Journey maps can become complex quickly. Lou Brooks, vice president of commercial analytics, shares techniques for reducing the information and developing your map in a strategic and useful format. Learn how focusing on key events can keep your map more manageable.
Podcast transcript: Develop the Right Journey Map
Additional episodes
Video Podcasts Introduction
What is a patient journey analysis?
A carefully thought out and executed patient journey analysis can provide valuable insights.
Episode 1
Learn how to identify goals for conducting a patient journey analysis.
Episode 2
Learn how to engage the right multidisciplinary team members for a successful analytics project.
Episode 3
A set plan is essential for your analytics project. Learn the three must-have plan elements.
Episode 5
Incorporate the Voice of the Customer
Learn more about the data that goes into understanding the voice of the customer.
Episode 6
Embed Patient Perspectives in Your Organization's Goals
Failure to include the patient perspective in your objectives can make goal achievement difficult.
Episode 7
Implement Attainable Objectives
Prioritizing your objectives is a critical step in your patient journey analysis.
Episode 8
Monitor and Modify Your Strategy as Needed
The performance of a patient journey analysis strategy depends on how well it is monitored.