Connecting every aspect of health
Dad:
That one right there. Yeah. Yeah. That's a good spot for it. Put it right back up there.
Maddie:
Mommy!
Sylvia:
Maddie!
Dad:
Hey, what did the doctor say?
Sylvia:
The doctor said my blood pressure's high.
Dad:
Should you be working? Why not take a leave early?
Sylvia:
My team's counting on me and I really like this project. I can't just walk away.
Maddie:
I builded a castle.
Sylvia:
It's beautiful, sweetie.
Tanya:
Hey stranger.
Sylvia:
Hey, Tanya.
Tanya:
Nice salad.
Sylvia:
Thanks. Trying to get my iron up and my blood pressure down.
Tanya:
Any luck?
Sylvia:
I’ve been monitoring it.
Tanya:
Oh, that's good. Well, let me know if you need anything.
Sylvia:
You want to take that two o'clock call with Tokyo?
Tanya:
Anything but that.
Sylvia:
Perfect. We'll get right on that. Yeah, I'll talk to you soon. Thanks. Bye.
Coworker:
Hey, how are you?
Sylvia:
Hey, good. How are you?
Coworker:
Good. Good. We're still on for two?
Sylvia:
Yep. I'll be there in a minute.
Coworker:
All right.
Care Manager:
Hey, Sylvia. I was just reviewing your results. Blood pressure's gotten a lot better and you're not showing symptoms of preeclampsia. Just keep taking your medication and walking every day.
Sylvia:
I've been walking to and from work.
Care Manager:
Perfect. So what can I help you with?
Sylvia:
I know we talked about postpartum depression a while back, but it got pretty bad after Maddie was born. And I just want to make sure I'm as prepared as I can be.
Care Manager:
Sure. Have you contacted your Employee Assistance Program? They can connect you with resources and a list of symptoms. If you notice any, Behavioral Health will set you up with a specialist all online, you won't need to leave your baby's side.
Sylvia:
That sounds great.
Care Manager:
And call, if you have any other questions. We're here 24/7.
Sylvia:
I know. Thanks.
Maddie:
Nice and black.
Sylvia:
Hey sweetie. Maddie, what are you drawing?
Maddie:
A dog.
Sylvia:
I saw a dog walking home and took a picture. Look at that.
Maddie:
What's that?
Sylvia:
That is a medical bill.
Dad:
Ooh, fun. Anything surprising?
Sylvia:
Nope. Just what I was expecting.
Dad:
Hey. Maybe we get that fancy new stroller you wanted.
Maddie:
Maybe. But first, my back aches, and my feet are killing me.
Dad:
Oh honey. Don't worry. I got this.
Tanya:
Sylvia, me again. So I know you miss yoga and I know it's a ways away, but the work fitness center is starting a yoga class about the time you'll be back. So get in if you haven't. Okay, love you.
Dad:
I like that you get to keep working.
Sylvia:
Me too. Did you put any salt on this?
Dad:
No salt. Lot of butter though. I'm kidding.
Connecting every aspect of health
When things work together, you can be your best self. Watch this video to see what connected care looks like for this mom-to-be.
Personalizing your care
Jimmy Maddox:
Hello, Mr. William.
Mr. William:
How you doing?
Jimmy Maddox:
How you doing, today? All right, Mr. William, let's check your blood pressures. I'm Jimmy Maddox, a family nurse practitioner,
Kim DeMaise:
Take a deep breath and hold it. My name is Kim DeMaise and I'm a nurse practitioner in Indiana. I think seeing people in their home is so important because we have to see people, where they are.
Jimmy Maddox:
We do the complex care management of the post hospitals, the folks that are diabetics that need to be monitored closely. You can have a visit as infrequently as once a year, if you're healthy. You can have a visit quarterly, depending on your health status. If we go out in the home and assess them and we find a problem, I'm going to contact that physician and be the go between, between the patient and physician and get them to the physician's office.
Kim DeMaise:
You get the whole picture. You find out what kind of neighborhood that they live in, if they feel safe in their neighborhood, and just treat them with dignity and kindness.
Husband:
Whether you've been healthy or not, just to be reminded, it's good to be alive.
Wife:
And you can just feel that when she's here, it's all about you. You just feel loved and cared about.
Kim DeMaise:
If we can make a difference in somebody's life, then that is the greatest reward that I can get.
Jimmy Maddox:
We have compassion in our work. You know you can always call me if you need me.
Mr. William:
Yes, sir.
Jimmy Maddox:
You build that relationship and that trust with your members and that makes them feel comfortable. We can spend the time that we need, to be sure that patient's taken care of.
Kim DeMaise:
A good day is when I feel like I've helped somebody. It's very fulfilling.
Personalizing your care
Better health care is designed around you. That includes when and where you need it — even at home — from providers who really listen to you. Find out more.
Making health smarter
James Jackson:
I think a man is supposed to provide for his family. A man don't work, a man don't eat. I love to fish. Just being on the water, there's nothing like it to me. I was at work one day and I got ready to get up and I stumbled. I got up and I fell again. I said I'd better go to the hospital. That's when it all started with my kidneys.
Cherie Jones:
You chronic kidney disease and you automatically think dialysis. Dialysis has a time limit. It's not something that's meant to be forever. The option is a transplant or dialysis.
James Jackson:
Scared, didn't know what to expect, needles. I just ... I didn't want to do it. I think I was worried about my job, not being to work, not being a provider. I didn't know what to expect.
Cherie Jones:
I received my numbers through the dashboard. These are assigned to me by predictive models, looking for clinical risk factors. In James's case, our analytics picked up the diagnosis for end-stage renal disease.
James Jackson:
They brought all the equipment into the house. I was at work.
Cherie Jones:
He picked up the phone and he goes, I have to start dialysis. I was like, what? My clinical training led me to suspect that his new medication possibly played a role in the decline. I recommended to James that there was a different lab test that could be ordered that would give a clearer picture of his kidney function. When he had the second lab test drawn, it truly reflected what his kidney function was doing, which was still holding strong and steady.
James Jackson:
She saved me actually from going to dialysis.
Cherie Jones:
You're working towards trying to secure a transplant, trying to find a donor as the clock is ticking down.
James Jackson:
Extraordinarily, Rachel called me, told me that she was a match. Everything's been great. Rachel was great. It was just a awesome feeling. I was sick. I was really sick. If it wasn't for Cherie, probably would've been in the hospital. We're not here. I like that she cares. She shows me that she cares. Every day's a sunny day for me. When I'm on the water and the sun coming up and I got a second chance of life, I said, thank you. I just appreciate it. It's just beautiful.
Making health care smarter
Utilizing health data improves care and outcomes. Watch James's story to discover how his care team used data insights to give him a second chance at life.
Ensuring equitable health for all
Tammy:
Sophie came out when she was 13, probably going into the eighth grade, but we had kind of a feeling, something was up.
Sophie:
I had no idea who I was at the time and I was trying to figure it out. It was so hard to find resources or people that really understood what I was going through.
Tammy:
She did, probably, battle some depression when she was about a pre teen. I think a couple times we would say, "Do you think it's something to be concerned about?
Al:
Yeah, she started kind of shutting down.
Sophie:
It was terrifying coming out to them. I put post-it notes on their bed that just said, "Guess who's straight? Not your daughter, she's gay." The hardest part about coming out was just trying figure out if this was actually what I was feeling, because I did have to look through a ton of just really weird, random, Am I Gay quizzes online, because it's the only resource I could really find.
Al:
It was nerve wracking knowing she's out there looking for resources and we are sitting here trying to support her and give her solid resources that are going to help her.
Tammy:
Safe resources. We want safe, credible, supportive resources.
Sophie:
To have specific care for the group community, the LGBT community, is very important just so that you can at least hear what you need to hear or get the support that you need.
Tammy:
Pride 365+ is a new initiative and part of Optum to create awareness, but also support for the LGBTQ community, family members, people that are allies.
Sophie:
My mom was the person that originally introduced me to the Pride 365+ program. It had information on pronouns and sexual orientations and genders and everything and definitions for everything. It was just so cool because I had never really seen that before. Especially not something that was so public and available for people that needed that support.
Tammy:
If I was a new parent of finding out about my own child or somebody else, to have that kind of resource available to me to, to be able to learn, it's huge. It would've taken so much of that anxiety and the worry and stuff out of it, I think, had we had some place to go that quickly and easy to find that much information.
Sophie:
It would've been so much easier for me. If anything, it would've just been easier for me to talk to my parents about this.
Tammy:
It's important that everybody feels cared for. As a nurse, I can tell you that everybody needs to know that they're worth the time and the energy.
Sophie:
It's very important to at least know that you're not alone in what you're going through. Just feeling extremely isolated can be so hard for someone's mental health. Honestly, if I could talk to my middle school self right now, I would say you're doing so good.
Ensuring equitable health for all
Everyone deserves the same chance to be healthy. In this video, explore a young woman's journey to find LGBTQ+ support and resources.
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