Embed the Patient's Voice
We hear a great deal about “patient first” in health care, but do we truly understand what that means within our own organizational culture? If it’s not a focal point, what steps can help bring the patient perspective into your organization’s goals?
Lou Brooks, vice president of commercial analytics, discusses the importance of the patient’s perspective and how it can support your organization’s objectives.
Podcast transcript: Embed the Patient's Voice
Additional episodes
Video Podcasts Introduction
What is a patient journey analysis?
A carefully thought out and executed patient journey analysis can provide valuable insights.
Episode 1
Learn how to identify goals for conducting a patient journey analysis.
Episode 2
Learn how to engage the right multidisciplinary team members for a successful analytics project.
Episode 3
A set plan is essential for your analytics project. Learn the three must-have plan elements.
Episode 4
Develop a Patient Journey that Works for You
Patient journey maps can become complex quickly. Learn techniques for reducing the clutter.
Episode 5
Incorporate the Voice of the Customer
Learn more about the data that goes into understanding the voice of the customer.
Episode 7
Implement Attainable Objectives
Prioritizing your objectives is a critical step in your patient journey analysis.
Episode 8
Monitor and Modify Your Strategy as Needed
The performance of a patient journey analysis strategy depends on how well it is monitored.