Incorporate the Patient's Voice
Incorporating the voice of the patient can be the most critical step in patient journey analysis because it provides insight into motivations behind the actual data.
Lou Brooks, vice president of commercial analytics, talks more about the data that goes into understanding the voice of the customer.
Podcast transcript: Incorporate the Patient's Voice
Additional episodes
Video Podcasts Introduction
What is a patient journey analysis?
A carefully thought out and executed patient journey analysis can provide valuable insights.
Episode 1
Learn how to identify goals for conducting a patient journey analysis.
Episode 2
Learn how to engage the right multidisciplinary team members for a successful analytics project.
Episode 3
A set plan is essential for your analytics project. Learn the three must-have plan elements.
Episode 4
Develop a Patient Journey that Works for You
Patient journey maps can become complex quickly. Learn techniques for reducing the clutter.
Episode 6
Embed Patient Perspectives in Your Organization's Goals
Failure to include the patient perspective in your objectives can make goal achievement difficult.
Episode 7
Implement Attainable Objectives
Prioritizing your objectives is a critical step in your patient journey analysis.
Episode 8
Monitor and Modify Your Strategy as Needed
The performance of a patient journey analysis strategy depends on how well it is monitored.