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Contact us

Can’t find the answers you need in our FAQs? Get in touch.

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Account holder information

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  • Online: Sign in to access self-help tools and assistance. 

    Phone: Our customer support center is available for assistance 24/7. For proper call routing and handling, please call us at the phone number found on the back of your payment card. 

    You may also contact us at: 1-866-234-8913.

    Email: customercare@optum.com

    OR
  • Online: Sign in to access self-help tools and assistance. 

    Phone: Our customer support center is available for assistance 24/7. For proper call routing and handling, please call us at the phone number found on the back of your payment card. 

    You may also contact us at: 1-800-243-5543.

    Email: accountholderservices@optum.com

    OR
  • Online: Sign in to access self-help tools and assistance.

    Phone: Our customer support center is available for assistance 24/7. For proper call routing and handling, please call us at the phone number found on the back of your payment card. 

    You may also contact us at: 1-800-243-5543.

    For CERA Transportation please call: 1-877-462-5039.

    OR
  • Phone: Our customer support center is available for assistance from 7 a.m. to 7 p.m. (Central time), Monday through Friday at 1-855-687-2021.

    OR
  • HealthSafe ID is our leading technology that strengthens website authentication protocols and enhances the security of your account by adding dual-factor authentication so it remains safe and secure. HealthSafe ID makes signing in easy and more secure.

    Learn more about HealthSafe ID

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Employer contact

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I am an employer with questions about Optum Financial solutions …

Contact your account representative directly. Or email employerservice@of.optum.com.

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Health plan and provider contact information

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I am a health plan or provider with Optum Pay support questions …

Online: Sign in to access self-help tools and assistance.

Phone: Our customer support center is available for assistance from 7 a.m. to 6 p.m. (Central time), Monday through Friday at 1-877-620-6194.

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Self-directed mutual fund investment options are made available through the services of an independent investment advisor, or your plan sponsor. Discretionary advisory services are provided by Betterment LLC, an SEC-registered investment adviser, with associated brokerage transactions provided by Betterment Securities, Member FINRA/SIPC. For details and disclosures visit betterment.com. The Schwab Health Savings Brokerage Account is offered to certain account holders through Charles Schwab & Co., Inc., Member FINRA/SIPC. For details and disclosures, visit schwab.com. Brokerage services are offered to certain accountholders through TD Ameritrade, Inc., Member FDIC/SIPC and a subsidiary of The Charles Schwab Corporation. For details and disclosures, visit tdameritrade.com.

Orders are accepted to effect transactions in securities only as an accommodation to HSA owners. Optum Financial and its subsidiaries are not broker-dealer or registered investment advisors and do not provide investment advice or research concerning securities, make recommendations concerning securities, or otherwise solicit securities transactions.

Health savings accounts (HSAs) are individual accounts offered through Optum Bank®, Member FDIC, or ConnectYourCare, LLC, an IRS-Designated Non-Bank Custodian of HSAs, each a subsidiary of Optum Financial, Inc. Neither Optum Financial, Inc. nor ConnectYourCare, LLC is a bank or an FDIC insured institution. HSAs are subject to eligibility requirements and restrictions on deposits and withdrawals to avoid IRS penalties. State taxes may apply. Fees may reduce earnings on account.

Flexible spending accounts (FSAs), dependent care assistance programs (DCAPs), health reimbursement arrangements (HRAs), Commuter and Parking Benefits, Tuition Assistance Plans, Adoption Assistance Plans, Surrogacy Assistance Plans, Wellness Benefits, and Lifestyle Accounts (collectively, “Employer-Sponsored Plans”) are administered on behalf of your plan sponsor by Optum Financial, Inc. or ConnectYourCare, LLC (collectively, "Optum Financial") and are subject to eligibility and restrictions. Employer-Sponsored Plans are not individually owned and amounts available under the Employer-Sponsored Plan are not FDIC insured. This communication is not intended as legal or tax advice. Federal and state laws and regulations are subject to change. Please contact a legal or tax professional for advice on eligibility, tax treatment, and restrictions. Please contact your plan administrator with questions about enrollment or plan restrictions.

Google Play and the Google Play logo are trademarks of Google LLC. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

The promotional code OPTFSA7, OPTHSA5 and OPTHRA7 cannot be applied to previously placed orders, and cannot be combined with other promotional codes. Additionally, the code cannot be used for prescription drugs or virtual care visits. Promotional codes are not transferable or redeemable for cash or credit. To apply a promotional code you must enter it prior to completing the order.

Free and expedited shipping offers do not apply to shipping outside of the contiguous United States. Additional shipping restrictions may apply.

The Optum Store is an affiliate of the UnitedHealth Group family of companies.

Your employer sponsored plan may exclude reimbursement for certain categories of items. Check your plan document and summary plan description or contact your benefits department for specific coverage details. 

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