Morgan Haines
Revenue Cycle Management
Morgan Haines has broad expertise across the entire technical and professional revenue cycle, especially patient financial experience innovations.
Morgan Haines designs and oversees complex revenue cycle transformations for large health systems, academic medical centers, community hospitals and medical groups.
She specializes in:
- Improving point-of-service collections
- Maximizing patient access impact
- Engaging physicians in documentation improvement initiatives
- Enhancing business office performance and overall revenue cycle performance
Prior to joining Optum Advisory Services, Morgan was a revenue cycle practice partner for the Advisory Board Company. There she was responsible for long-term client relationship management for 150+ revenue cycle partners, with nearly $20 million in active contract value.
Morgan holds a Bachelor of Science in business from Wake Forest University.
Published work
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Deploying a strategic workforce transition amid COVID-19
July 2020
Learn more about strategic workforce transitions, ranging from extended or permanent remote strategies to migrating back to the office.
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The new patient financial experience in a COVID-19 world
July 2020
Learn more about how health care providers are using new digital health tools to create a differentiated financial journey for their patients.
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May 2020
Minimize the impact of COVID-19 on your revenue cycle.
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Meeting patients’ financial expectations
March 2019
Is your billing process helping or hurting your reputation?