Customer support
We are here to help. Below you'll find phone numbers, emails, websites and more to assist you.
Frequently requested information
OptumRx Customer Service
Find help for your prescription refills, account passwords and other prescription benefits needs.
Phone: 1-800-356-3477
Website: OptumRx – Contact us
Claims form: e-form
Specialty Pharmacy
Specialty Pharmacy includes medications used to treat complex conditions, specialty therapies and infused medications.
Phone: 1-855-427-4682
Live and Work Well
Get support, answers and expert care for mental health and substance use disorders.
Phone: 1-800-557-5745
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OR
Frequently requested information
Provider Express
For behavioral health providers — submit claim or clinical appeals online, access training, resources and more.
Phone: 1-800-888-2998
Website: Optum Provider Express
Subrogation
Submit your new case referral or request for case information electronically using the OSRP.
Website: OSRP
How to join the Optum Care network
Learn about the credentialing process and contact OptumCare to learn about opportunities for providers.
Website: Provider credentialing
Website: Optum Care for Medical Professionals
Frequently requested information
Complex Medical Conditions
Condition Management for transplantation, cancer, chronic kidney disease, congenital heart disease, musculoskeletal conditions, and obesity.
Website: Complex Medical
Conditions