John Muir Health partnership insights
Learn how to lean into a partnership and determine the most important things to your organization and how to achieve them.
Improve care through technology and scale
Listen to William Hudson, the former CIO of John Muir Health, provide insights on a digital-first strategy, better access to resources at scale, a sprint-based approach for success, partnerships and more.
Video: A Health System's Digital-First Health Care Strategy
Bill Hudson, Former Chief Information Officer at John Muir Health
- As far as, why John Muir? John Muir is a community health organization in the middle of San Francisco. It's a very mission-driven organization. It's a very neat organization that really tries to put the community first, in the middle of a giant metropolis. And it's really cool to become part of that. And when I talked to Cal Knight, the CEO, and he talked about the strategy for how John Muir was gonna be successful in a very competitive market, I looked at that and said, you know, "I really wanna be part of that."
Braden Lang, Managing Director, Strategic Portfolio Services, Optum
- You talk a lot about John Muir Health's brand promise. Can you tell me a little bit about what that brand promise is, and how it's driven the development of your digital transformation strategy?
Bill Hudson
- You know, when I think about our brand promise is, we listen and we explain. We work together as a team. And I think about what we're doing around a consumer experience, around making sure our patients are cared for. It's really important that we take every interaction we have with our patients and we capture information about things like, how they wanna be addressed, how they wanna be cared for, things that are important to them in their care protocols. This information has to be collected and passed on and maintained. It makes sure that everyone that interacts with the John Muir, they don't have to repeat the story over and over again. We have a digital strategy, but it is not only digital first. I mean, it's what the patient wants. It's patient preference. If you wanna have a digital first experience with us and the disease state is conducive for that, we've got that for you. If you really wanna come in and have a conversation with the provider in person, we can do that. But my point is, we can meet our patients wherever they're at. Whether that's at home, whether that's in one of our facilities. Whether that's you know, with something that's like, very minor, something that's very critical. We're there for the entire care journey. And I think that is a really big differentiator for John Muir.
A digital-first health care strategy
Putting the community first
Learn how John Muir Health focuses on community health care through a digital-first strategy.
Video: A Sprint-Based Approach for Health Care
Braden Lang, Managing Director, Strategic Portfolio Services, Optum
- You are a big believer in a sprint-based approach, having been a key to John Muir Health's success. Can you tell us a little bit about why this approach through sprints and what that means to you?
Bill Hudson, Former Chief Information Officer at John Muir Health
- Now, you break off things in these bite-size elements, work with cohorts of physicians that are tightly aligned, making sure you're solving for a very specific problem, don't get it overly complicated, and move that forward in a good and safe way, and make sure that you communicate and educate along on the way. And so one of the things that we've done just recently, which I think is pretty cool, we've implemented translator services for our digital visits. And so if you don't speak English and you speak one of 200 languages, we can bring an interpreter in to that call within 30 seconds.
A sprint-based approach for success
A key to success for John Muir Health
Listen to former CIO Bill Hudson discuss how a sprint-based approach is a key to success at John Muir Health.
Expanding health care to the underserved
Meeting patients where they are
Learn how to expand access to care for underserved communities with a digital heath care transformation strategy.
Video: John Muir Accesses Resources Through Partnership
Braden Lang, Managing Director, Strategic Portfolio Services, Optum
- You talked about some of the limitations that a community health system like John Muir Health experiences around resources and scale force you to prioritize, etc. A lot of organizations, John Muir Health is no different, have engaged in partnerships to try to get access to more scale, more resources, etc. What recommendations would you have for other health systems, as they're thinking about engaging external partners for supporting their digital transformations.
Bill Hudson, Former Chief Information Officer at John Muir Health
- When I talked to To Cal Knight and Cal talked about his vision about how we're gonna leverage partnerships. It was really a partnership vision. It wasn't like we're gonna do these things and the things we don't want to do, we're gonna give it to somebody else. It was we're gonna focus on the thing's that we're really good at, and we're gonna bring partners in for the things they're really good at. And those two organizations being really good at their own individual things is gonna create some synergies where, you know, it's not one plus one is two it's one plus one is something really interesting, which is we're providing care in a different way. How do I lean into a partnership? And how do I determine what are my most important things that I think differentiate me from my competition? What differentiates me to my patients? Why did they choose me and think about those extraneous things, that don't add value that you're not as good at and say, you know what? I'm gonna bring somebody else in that is good at those things. And I'm gonna focus on the things that I can really make a difference at. And the thing that's interesting when you do that, it's not just that it's like, oh, I'm doing this one thing. You get better at that thing because that is your focus. And so you tend to get better at that thing 'cause you're not distracted with the other things 'cause your partner is maintaining that. Now that's tight communication, that's good understanding, it's making sure that the partnership is aligned. There's a lot of work that goes into pruning that and managing that to make that function. But if you can do that, it really becomes this really kind of cool creative growth, where you really are able to grow and expand beyond where you were before, because you're focusing so much on the things that you do that are differential.
Better access to resources via partnership
How partnering enables better scalability and resource access
Learn how strategic cooperation between organizations enables each partner to focus on what they are truly good at.
